Prime Care Package

* 24/7 monitoring of key IT systems
* Monthly itemised reporting
* Emergency call out - fixed fee



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Complete Care Package

* 24/7 monitoring of key IT systems
* Monthly itemised reporting
* Emergency onsite call out - no fee



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Total Care Package

* 24/7 monitoring of key IT systems
* Monthly itemised reporting
* Emergency onsite call out - no fee
* Complete IT solution lease


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Service Packages with Vermillion
 


The Vermillion business concept reduces downtime by dramatically shortening the time from failure to resolution of a client IT system.

At Vermillion we monitor the availability of IT critical services through our 24/7 monitoring system and at the first sign of trouble immediately inform the client of the issue, or our engineers automatically begin the remediation process through the bespoke client management console.

How does it all work? see our FAQ section Here

 

Our Packages?
 
 
Prime Care
Complete Care
Total Care
Package Covers      
    Servers, routers and firewall
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    Hardware warranty management  
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    Support for remote access PCs/laptops
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    Remote support helpdesk
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    Managed update server  
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    Audio Visual Equipment Support
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    Fax / Printer Support
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    Complete IT Solution Lease    
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Pro-active Monitoring (Unmetered)      
   Pro active Monitoring – Anti Virus 24/7
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   Pro active Monitoring – Servers 24/7
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   SNMP Enabled Devices (Printers Switches etc)  
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   Pro active Monitoring – Desktops 24/7  
Option
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Response Times (working hours)      
   Critical Router / Switch Response Time
8 Hours
4 Hours
4 Hours
   Critical Server Response Time
8 Hours
4 Hours
4 Hours
   PC Response Time
8 Hours
8 Hours
8 Hours
Reporting      
   Monthly itemised report
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   Meeting (Telephone or Meeting)
Six Monthly
Quarterly
Monthly
Availability      
   Monday-Friday (9.00 – 17.00)
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   Monday - Saturday (9.00 – 17.00)  
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   Monday - Sunday (9.00 – 17.00)  
Option
Option
   Bank Holidays  
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   On site attendance  
Option
Option
   Out of hours technical support  
Option
Option
Minimum Length of Contract
12 Months
12 Months
24 Months
 		  

 

 

Prime Care
 

When running a small business all of your attention as the business owner should be focused upon driving your sales and services to the next level, increasing your profit levels and facing down the competition. When IT failure occurs you do not have the time to be working out which service has failed on your server or where the network break is. Vermillion's Prime Care package using V-Watch, monitors your systems allowing us to proactively and in many cases remotely fix issues before they fail. If a remote resolution is not available then you have the peace of mind knowing that a full IT department is available to come on site at a fixed cost to resolve your problems.


See the comparison chart for more information of the services covered by Prime Care.

 		  

Complete Care
 

Fed up with guessing the yearly IT Support budget?, or just want to the piece of mind of an all inclusive package.

Complete Care allows you to eliminate the unknown when it comes to predicting your IT budgets bottom line. For a fixed monthly cost including:- 24/7 real time monitoring using Vermillion's bespoke V-Watch service, remote support online and over the phone and all onsite call out requests. Plus with the benefits of reduced consultancy fees, and low consumable costs,Complete Care is an excellent cost effective and reliable introduction into the offsite support sector.


See the comparison chart for more information of the services covered by Complete Care

  

Total Care
 

Total Care takes your IT support to the next level... For a single monthly fee Vermillion will provide all of your IT Equipment (Total Care does not include consumables such as Paper / Printer Ink) along with V-watch monitoring and remote / on site support.


See the comparison chart for more information of the services covered by Total Care.

 		  


Active Care
 

Ideal for the educational/warehouse sectors, through the Active Care package we can provide onsite technical assistance at a regular prearranged time for a fixed price. Let a qualified and experienced technician manage your site(s) IT demands with out you having to worry about extra staff management hassles and associated factors. This also icludes the benefits of V-Watch monitoring system.


See the comparison chart for more information of the services covered by Active Care.